1time passengers left out of pocket

2012-11-05 08:36
Cape Town - Liquidated airline 1time said it would assist certain passengers with refunds but was unable to do so beyond Monday.

In a final passenger update posted on its facebook page the airline said it would assist passengers stranded in Zanzibar and Zimbabwe with a cash reimbursement upon arrival in South Africa.

1time customers who booked their tickets with a credit card could still apply for refunds by seeking recourse on a "service not delivered" basis. Customers would need to contact their respective banks and apply for a "charge back”.

1time spokesperson Refilwe Masemola stated there was uncertainty when it comes to customers who paid cash for their 1time air tickets - and might not get refunded.

“The airline's hands were tied as far as cash-paying customers were concerned," Refile said.

ABSA, Nedbank, First National Bank and Standard Bank had announced it would reimburse passengers who paid with their cards.

“In order to make customers’ lives easier, we can confirm that all 1time purchases made with ABSA-issued cards will be refunded,” ABSA’s Arrie Rautenbach said.

Standard Bank spokesperson Ross Linstrom said customers who had used debit, credit, or cheque cards to buy tickets should lodge a dispute with the bank and ask for the transaction to be reversed.

FNB announced through its Twitter page it was willing to reverse transactions, but only if customers completed a dispute form and had a valid receipt from 1time.

Nedbank cardholders could apply for a chargeback, within 60 days, if they had purchased a 1time ticket on their credit cards, or on their American Express cards, spokesperson Soneni Phiri said in a statement.

1time had about R320-million in short-term debt and had been in negotiations with creditors since March. It filed for business rescue in August.

In a final statement CEO Blacki Komani said, “Throughout our journey of Business Rescue we have been nothing but honest and transparent in all our dealings with you and therefore it is with regret that this is my final communiqué to you. In spite of malicious rumours, I wish to reassure them that 1time did not know until 3pm yesterday (Friday) afternoon that the Business Rescue practitioners would shut operations with immediate effect.

"Despite the best efforts of my management team, our nationwide employees, and myself, we were unfortunately unable to win this battle. I again wish to thank passengers for their loyalty and commitment to 1time, your unrelenting support is testimony that South Africa has lost a formidable player in the aviation industry," concludes Blacky Komani, CEO of 1time Airline.

Contact details for the various banks:
ABSA: 0861 462 273 or email disputes@absa.co.za

First National Bank: 087 575 1111
Nedbank: 0860 555 111

Standard Bank: disputes@standardbank.co.za

Following are comments left by News24 readers

bryan.nicholson -
I really don't know what to do now. I spent 8 months saving for a ticket and now suddenly 1 time does not exist. What is going to happen to my 1.5K? I can't just book another flight... I am a student. Where am I going to find the money?

lyndon.g.johnson - From the Mail & Guardian report on this story... Hope it helps!  Nedbank said on Friday that cardholders who purchased tickets from 1Time using a credit card branded with a Visa, MasterCard or an American Express logo, may contact their issuing bank for a chargeback. "A chargeback is a reversal of a transaction because the goods or services that were purchased were not provided by the merchant," the bank said. "Cardholders should raise a chargeback within 60 days to allow enough time for Nedbank to validate the chargeback before we submit it to the acquirer."

David Guest - There has been speculation for months that 1 Time was in trouble and that they may liquidate, yet people still pay and book months in advance for flights. Now they moan about losing there money? Why were you so dumb in the first place to book with them then? You bunch of chops!

charmaine.margoczi -  Listen you chop! Not everyone knew about the trouble 1 time was in!  Dumb a! That money spent by many people was salaries or hard earned money....hope some unfortunate money loss happens to you some day!

vernon.govender - How am I gonna go for the Linkin Park concert now??? I saved for the ticket and paid via bank deposit
cpoleman - November 3, 2012 at 06:43 I tried with the bank to reverse the cost for 4 tickets from CT to DBN but as I paid with a debit card they say the funds are already with 1time as its a direct purchase. They said I should try to contact 1time directly but their site is down.

michael.kleber.376 - When i heard about 1time in trouble months ago i knew it was the beginning of the end as i would not book a flight with them as the fear of being left stranded and i am sure most people followed suite

gerharddej -  Well i looked at my 1time ticket terms and conditions and it clearly states the following under refunds. So according to their own terms and conditions, they need to give us refunds:

5. Refunds
5.1 After confirmation of a reservation, no refunds will
be granted under any circumstances, apart from the following:
. if a flight is cancelled by 1time
. if 1time is unable to honour the passengers
reservation resulting in the passenger being
denied boarding.

5.2 Where a passenger elects to claim a refund for a
denied boarding or cancelled flight 1time will effect a
refund to the passenger's credit card account or issue a 22. Privacy and Security
refund cheque, as applicable.

5.3 Refunds are not permitted where a passenger failed
to check -in within the allocated time (between 2 hours
and 30 minutes for domestic flights and between 2 hours
and 45 minutes for regional flights, before departure
time). This constitutes as a no - show.

5.4 Refunds for bookings made in a foreign currency will
be calculated on the original exchange rate at the time
of booking calculated back to the base currency being
South African Rand.

johan.steyn.714 - True, but good luck in getting your refund sometime in this decade.

roger.jensen2 - Er, no terms & conditions apply when a company has gone bust! You are merely just another creditor who is unlikely to have their claim settled. Obvious to any intelligent person.

sathish.pillay.3 -
Its a sad situation, I spent 15K on flights to Cape Town for XMAS, today I have to start looking for flights again and who knows when I will be refunded !!!

Read more on:    1time  |  travel south africa  |  flights

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