Johannesburg – Airports Company South Africa (ACSA) has announced that five of its airports have been awarded by the Airports Council International (ACI) for their excellence in customer service as recognised by their passengers. O.R. Tambo International, Cape Town International, King Shaka International, Upington International Airports and East London Airport have taken top positions in their categories in the prestigious 2013 Airports Council International (ACI) Airport Service Quality (ASQ) Awards. “It is perhaps timely that the awards announcement comes as we acknowledge South Africa’s 20 years of democracy, and after having celebrated Airports Company South Africa’s 20 years of business excellence in 2013. As a company, we continuously strive to improve our customer service by ensuring our airports meet passengers’ needs unreservedly. We are honoured to be recognised by ACI in this way,” said Bongani Maseko, Airports Company South Africa’s Managing Director. Capturing passengers’ immediate appraisal from check-in through departure at the gate at more than 285 airports, the ASQ awards are the industry’s most comprehensive customer service benchmarking programme. These awards represent passengers’ views on 34 key service indicators and serve as objectives for top performing airports worldwide. Director General of ACI World, Angela Gittens said that the results over time demonstrates that airports are paying close attention to the feedback from their passengers and undertaking corrective action to improve the passenger experience. “As we face an increasingly competitive and demanding sector, ACI affords Airports Company South Africa the opportunity to plan improvements and benchmark our levels of customer service against other airports. The data gained through the ASQ survey provides information that enables us to identify what our passengers value most and what the airport community needs to do to achieve passenger service excellence,” adds Maseko. Airports Company South Africa has been presented with the following awards per category: Best Airport By Region – Africa category: Cape Town International Airport: first place King Shaka International Airport: second place O.R. Tambo International Airport: fifth place Best Small Airport – Africa category: Upington International Airport: first place Best Improvement - Africa: East London Airport The ASQ Awards Ceremony, a platform to acknowledge top performing airports across the world, will take place on Tuesday, 14 May 2014 in Seoul, South Korea, during the ACI Asia-Pacific/World Annual Congress and Exhibition.
