Airline forgets toilet paper for 10 hour flight

2013-06-24 14:40

San Francisco - United Airlines skipped an important detail on a recent flight, and it wasn't ensuring tray tables were in the upright and locked position.

Huffington Post reports that the crew for United Flight 931 from San Francisco to London, failed to stock the plane with toilet paper, forcing passengers and attendants to improvise. 

Some of the bathrooms reportedly ran out en route, leading flight attendants to stock them with cocktail napkins instead.

Passenger reactions ranged from eye rolls to outrage.

United later apologized for the incident, releasing the following statement:

We apologize to our customers on this flight for the inconvenience and would like the opportunity to welcome them back.

United explained that if the plane had stopped to stock toilet paper once the shortage was discovered, the flight would have been delayed.

While a lack of toilet paper may be a minor oversight, the debacle adds insult to injury for United, which was recently ranked lowest among airlines on the American Customer Satisfaction Index (ACSI) for the second year in a row.

Read more on:    flights  |  travel international

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

SHARE: publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside Travel


#FindYourEscape with Traveller24

Your insider guide to exploring South Africa and the world...
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.