Angry passengers lash out after Kenya airport fire

2013-08-07 12:31

Cape Town - Passengers who were forced to land in Mombasa following a fire that broke out at Jomo Kenyatta International Airport on Wednesday morning are accusing Kenya Airways (KQ) of mistreatment.

Frustrated passengers took to Kenya Airways' Facebook page to express their anger and confusion. 

"My Brother was on KQ117 which was diverted to Mombasa. KQ has totally ignored all the passengers who were supposed to go to Nairobi and is telling them to go by Bus. It is not their fault that there was a fire so why can't they get the same treatment you are giving to your white passengers. He has lost his luggage and when he enquires through the supervisor the staff there Mr. Felix Mutunga and Elizabeth Tairo and their answers re they are not going to talk to them because they are not following instructions to get into a bus. Are they supposed to leave their luggage in Mombasa and how are they going to get it? Where is the bus going to take them? Home? Town? Really KQ you are the pride of Africa so treat people who support you well," Jacinta Theresh Mungai commented on the most recent update from the airline. 

In the mean time Peter Mungai, the passenger referred to in the comment above, told News24 Kenya in an interview that travelling by bus was the last thing any passenger would feel like doing after a long haul flight. 

"We have been on a plane for almost 30 hours and we cannot travel for another nine hours in a bus to Nairobi. It was not our fault we had to land in Mombasa," he said.

According to Mungai, they are also unable to trace their luggage and KQ supervisors had no information about the location of their luggage.

The passengers apparently refused to board the bus until they had more information on the location of their luggage.

Meanwhile Kenya Airways' Facebook page was inundated with requests for more information on the airline's disaster response plan as well as by requests from anxious travellers on how to handle their travel plans from the airport for the next few days. It is unclear at this stage when the airport will be reopened for business.

Safari and travel companies have also been affected negatively by the closure of Kenya's main airport. 

Daryl Balfour from Wildphotos Safaris tweeted that he was expecting guests to arrive, but that there was very little information available about when, where and if they might land. 

Have your travel plans been affected? Tell us about it in the comment section below or send us an email to
Read more on:    flights  |  kenyan airport fire  |  travel  |  travel international

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