Heathrow IT glitch causes delays

2013-09-26 09:27

London - Hundreds of British Airways passengers were unable to fly from Heathrow on Wednesday due to a computer problem.

The Telegraph reports that travellers wanting to check in luggage at Terminal 5 were unable to do so, leaving many with no option but to remain at the airport as flights continued to depart. Those with only hand luggage were still able to fly. 

The problem began around 09:00. While staff had restored partial check-in for hold baggage by 11:30, it was too late for hundreds of travellers who were forced to rebook on later flights. Incoming flights were not affected.

Check-in services were back in operation by early afternoon and additional staff were deployed to help passengers. 

A BA spokesman apologised for the inconvenience and said "all of our flights continue to operate as normal".

Terminal 5, from where nearly all BA's Heathrow flights operate, is no stranger to technical problems, as it had a disastrous opening day in March 2008, also caused by computer issues. Hundreds of bags went astray and there were long flight delays.

Ever been affected by an IT glitch at the airport? Tell us about it in the comment section below or send your story to info@news24travel.com 

Read more on:    flights  |  air travel  |  travel  |  travel international

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