In-flight food fraud?

2013-08-12 09:25
While Mango has fired staff for pocketing in-flight catering money, Ryanair staff have been told to increase the company’s profits by adopting a 'no change' policy. Cape Town - Budget is almost always a factor when you're flying a low-cost airline. But the latest developments both locally and international reveals some unsavory dealings when it comes to in-flight catering and your money.

Business Day reports South African Airways' low cost airline Mango has sacked 24 cabin crew members for alleged food fraud. Suspicious about the amount of money being made from the sale of food and drinks, Mango placed investigators on flights, said Lihle Lethuli, SA Transport and Allied Workers' Union representative.

He said the footage purported to show staff pocketing money from the sale of coffee, tea and other beverages.

Mango spokesperson Hein Kaiser said the carrier's internal security services handled the investigation that lasted several months and had merely implemented a policy of zero tolerance against any form of dishonesty.

While on the international front, European low cost carrier Ryanair has instructed its staff to increase the company’s profits by avoiding giving change back to passengers when selling them things from the trolley. The Daily Mail reports cabin crew are being encouraged to follow a ‘keep the change’ policy in a training document.

Staff are reportedly encouraged to tell passengers to spend the money on one of the airline’s own scratchcards or an item worth the same amount as the change owed.

The advice is contained in a document called Ryanair Sales Tips, produced by Retail In Motion, a company calling itself an ‘in-flight retail specialist’.

The airline’s controversial boss Michael O’Leary is renowned for his revenue-enhancing ideas that aim to increase turnover and lower costs.

A Ryanair spokesperson described the sales advice as "a training document used by a third party" and while the company admitted it still worked with Retail In Motion, it has amended the contents of the paper

"Ryanair’s policy is that change is returned immediately to passengers," added the spokesperson.

Last month Ryanair ordered its pilots to fly more slowly to save fuel, demanding planes stick to a 600mph limit.

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