Passenger rights: Overbooking

2012-09-10 08:20

Your bags are packed, itinerary perfectly planned, accommodation booked, ticket purchased and printed out, person on the other side ready to pick you up, in short everything's in place for a perfect trip.

While this scenario doesn't happen all that often, there is a chance that at some point you may get bumped off a flight even though you've purchased a ticket and have it in hand.

In this case they would have to refund the consumer with interest up to the date of the refund.

The CPA specifically states that a supplier may not charge a cancellation fee if the cancellation is due to the hospitalisation or death of the beneficiary. This provision may prove to be problematic in future as it appears to exclude serious illness without hospitalisation.


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