SAA: Baggage theft decreasing

2013-03-01 08:02
In an effort to clamping down on baggage irregularities and pilferage South African Airways (SAA) has embarked on a system-wide, structured approach to improve baggage handling during the past year, the national carrier has said in a statement.

As part of the airline’s overall passenger service enhancement project, several initiatives were launched to systematically re-engineer the way in which baggage is handled.

The ariline says collaboration between the airline’s Baggage Services and Group Security Services departments, airport ground handlers, outstations and Airports Company South Africa (Acsa) was intensified with the view to improve the way in which SAA executes surveillance and decisively deals with challenging operational areas.

The result is that SAA has achieved its goals with respect to baggage delivery and continues to review and enhance its operational procedures. The outcomes were as follows according to measured bags pilfered per 1 000 passenger travelled

1 - Pilferage rate reduced to 0.29 in January 2013 from 0.65 in January 2012 representing a 55% reduction
2 - Damage rate reduced to 1.33 in October 2012 from 2.01 in January 2012 representing a 34% reduction

“SAA is grateful to its employees and partners for helping it to achieve this outstanding on-time performance and baggage handling success. We also appreciate the recognition that we have received from FlightStats, as well as from our passengers who regularly share their feedback with us and have provided positive reinforcement of our efforts,” said Zuks Ramasia, GM Operations for SAA.

Last year SAA also introduced its piece baggage concept, aligning with most of its larger Star Alliance member carriers by restricting the number of pieces of baggage a passenger may check in, rather than the total weight of the passenger’s checked baggage. Check out SAA's check-in baggage policy for all flights.

Follow News24 on Twitter
Read more on:    good news  |  travel south africa  |  aviation

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

SHARE: publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside Travel


#FindYourEscape with Traveller24

Your insider guide to exploring South Africa and the world...
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.