SAA rolls out plan to shrink baggage pilfering across all national airports

2014-06-05 10:15
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SAA does inauguration fly-by

The presidential inauguration took place at the Union Buildings in Pretoria - and South African Airways commemorated the event by doing a fly-by with one of its Airbus A340-600 aircraft.

Johannesburg - South African Airways (SAA) says baggage wrapping for its customer bags will now become a permanent feature.

The national carrier said in a press release, the move follows a successful trial period, which began on 22 January, when SAA started offering a complimentary baggage wrapping service to customers travelling out of Johannesburg. 

During the completed trial phase (from January to April 2014), 73% of bags had been wrapped and a pronounced decline in reported incidents of pilferage or damage was noticed. 

"Feedback from the trial period shows the number of bags pilfered from SAA out of OR Tambo International Airport was the lowest ever, with the figures recorded in March 2014 said to be even lower than the previous record achieved during the June 2010 soccer World Cup - when government security agencies safe-guarded baggage at all Airports Company South Africa (ACSA) airports," said Tlali Tlali, SAA’s spokesperson.

The airline confirmed complaints relating to baggage pilferage and damage had presented a major challenge, with this new national plan for a baggage wrapping service presenting the best possible solution.

When asked about the cost of the new permanent baggage wrapping service, Tlali confirmed details of how it would be administered would be announced once the supply chain process had been finalised and a service provider had been identified.

"The attendant costs will be based on an equitable model whose details will be announced in due course," said Tlali

The process is currently at tender phase.

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