SAA upgrades Voyager

2012-12-03 09:01
SAA is working on the final touches to its new and improved customer relationship managements system, ironing out the last few issues since the system was introduced in October.

Tourism Update reports that the aim of the new system is to improve the Voyager members' experience and provide additional functionality. According to Manoj Papa, SAA head of market SA & Voyager, complaints, suggestions and survey feedback received from the airline's members over the last few years indicated that an information technology upgrade had become necessary.

Additional functions now possible on SAA's website include upgrades using miles, purchasing top-up miles, donating miles to charity (Reach for a Dream Foundation), processing lost membership card replacement, and processing missing miles on all Star Alliance partner airlines for those not automatically loaded 14 days after the flight date.

As a programme enhancement, Voyager members will no longer be charged expediting fees for late bookings and award requests.

Airport taxes and service fees for ticketing at the airport still apply, however a service fee no longer applies when issuing the Voyager Credit Card Companion Award Ticket.

Read more on:    saa  |  travel south africa  |  flights

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

SHARE: publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside Travel


#FindYourEscape with Traveller24

Your insider guide to exploring South Africa and the world...
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.