Spelling error costs passenger a fortune

2013-06-28 10:48

Detroit - An airline passenger was charged more than £500 (R7 566 at R15,20 to the pound) after missing a letter from his name when booking a flight.

ETN reports that Frederick Hubbard had to pay for a new return flight to Detroit when he left out an ‘e' in his booking with Lastminute.com.

Which? Travel investigated the costs following complaints from members and found that asking an airline to change the name on a ticket could cost a passenger more than £100.

Hubbard was charged an administration fee of £45 and £540 for a new, refundable return ticket, the magazine reported.

He received his money back within a week after complaining to Lastminute.com, but Which? noted refunds could take up to 16 weeks.

Mr Hubbard said: ‘To wait that long, just to make a small spelling change, is lunacy.'

The European Commission plans to reform consumers' flight rights and is calling for an end to ‘punitive' administration fees for spelling errors.

South Africa airlines' policy

On home soil, Mango is the only local airline that allows name changes on tickets and it costs R170 if done online and R200 if conducted through a call centre. 

SAA and kulula do not allow for name changes on tickets and if a spelling error occurred, the severity of the error is ‘weighed' to decide whether it's eligible to be fixed or not. 

Read more on:    flights  |  travel south africa


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