Travel Alert: SAA flight cancellations on Hong Kong route

2014-07-17 18:25
Johannesburg - South African Airways (SAA) has issued a travel alert notifying its passengers of flight cancellations on its Johannesburg - Hong Kong route.

The airline announced the cancellations in a press release, due to aircraft repairs and adverse weather conditions in the Hong Kong region.

On Tuesday SA Flight 286 en route to Hong Kong hit a severe bout of turbulence, injuring some of the passengers on board and damaging the plane, which had to make an emergency landing at Hong Kong Airport.

SAA announced the following changes to its flight schedule: 
Flight cancellation due to aircraft repairs
•         SA287 17July (Thursday) Hong Kong to Johannesburg 
Flight cancellations due to adverse weather conditions in Hong Kong region associated with Typhoon Rammasun 
•         SA286 17 July (Thursday) Johannesburg to Hong Kong

•         SA287 18 July (Friday) Hong Kong to Johannesburg

SAA said it is closely monitoring the impact of Typhoon Rammasun and regrets any inconvenience caused to its passengers.

Passengers are being advise to consult the airline's website for travel advisory updates.

SAA ticketed customers affected by the above flight cancellations will be offered the following assistance either via SAA’s Call Centre’s, City Ticket Offices, Airport Ticket Offices, or customers may contact their Travel Agent:

-     Rebooking on the next available flight (same cabin / same booking class) subject to space;

-     All date and flight change fees will be waivered;

-     the offer must be taken up and tickets re-issued through an SAA or Travel Agents office by 25 July 2014;

-     If you are moving to a later date, all such travel must commence on/before 31 July 2014;

-     Full refund, waivering all cancellation and administration fees will apply (The waiver conditions apply to SA flights within SA Airways network, issued on SA (083) ticket stock only. SAA Reserves the right to amend the policy without prior notice);

-     Assistance will also be provided to passengers holding Voyager redemption tickets on SAA.

SAA Contact details 
South Africa 
SAA Call Centre numbers:
Johannesburg  (27 ) 11 978 1111 or 0861 606 606
Operating hours 
Mon – Sun:  06h00 – 22h00 (local time)
SAA Reservations numbers: 
Hong Kong   (852) 2877 3277
Operating hours 
Mon – Fri (only): 09h00 -17h30 (local time)
Closed during 13h00 – 14h00 

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Read more on:    saa  |  hong kong  |  johannesburg  |  flights  |  air travel  |  aviation

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