fastjet delay: Passengers to get full refund

2013-09-26 12:50

Johannesburg - New pan-African budget airline, fastjet, has announced that the launch of its flights between Dar es Salaam and Johannesburg, scheduled to start on Friday 27 September, has temporarily been postponed.

Tickets for this route went on sale earlier this month. 

"This postponement is due to unexpected administrative delays caused by the South African Department of Transport this week requesting additional documentation very late in the licensing and regulatory process," a statement issued by the airline read.

They added that these documents have been delivered, but that the Department of Transport has said that it will take a number of days to process. 

Commenting on the news, fastjet Chief Executive Ed Winter said: "This postponement is very disappointing. Unfortunately however, administrative delays of this nature are not unusual in the markets in which we operate. Having complied with all the requests made of us and secured all the necessary licenses and permits in an extremely diligent and timely fashion, fastjet was led to believe that we were fully on-track to launch this route on the 27th September."

Passengers affected by the delay will receive a full refund and a free flight, as well as assistance with re-booking. 

"Launching flights on this route remains a key priority for fastjet, and we are confident we will be operating on this service by mid-October, starting a new era of choice for passengers who continue to suffer inflated prices on flights between two of Africa's largest and fastest growing cities," Winter continued.

Flights between the two cities will initially be operated by fastjet three times a week on Mondays, Wednesdays and Fridays, increasing in frequency as soon as consumer demand dictates.

"Our Johannesburg route, where we will compete head-to-head with South African Airways to provide real value for money flights, represents the next step on that journey. Healthy and fair competition is vital in any economy and in any industry. Competition will bring choice and lower fares - a win-win for consumers," he concludes.

Customers can contact fastjet on for any queries or check out thefastjet website for more details.

Read more on:    fastjet  |  air travel  |  travel  |  travel international  |  flights

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