BA racist retweet causes controversy

2012-11-19 16:08
A racist and abusive comment was accidentally posted on British Ariways' official Twitter page, highlighting the risks involved in using the social networking site, Travelmole reports.


The foul-mouthed tweet, originally from another user of the site, was re-tweeted by BA to its 210,383 followers before communications chiefs spotted the error. According to Mirror News a post appeared on the timeline of the BA-verified account in which an angry customer was called a "g**k" and told to "f*** off back to your own country" by another user.

The abusive comment was made by a user called 'Asian Ronaldo' who was responding to a tweet from a user called 'JaeLadd' complaining about his flight being cancelled. The offensive remark was then re-tweeted by @British_Airways to its followers.

BA said: "We apologise for any offence caused and we are investigating how this has happened."

A spokesperson for the airline said it wasn't clear if it was the result of the airline using an auto-retweet function or if BA's account had been hacked. BA staff attempted to distract attention by reposting a video of their latest ad campaign.

The tweet has since been removed and seemingly, so has Asian Ronaldo's Twitter profile.


 
Read more on:    travel international
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