Airline forced to apologise for embarrassing toddler during potty incident

2014-06-17 09:29
Child on a plane.

Child on a plane. (Shutterstock)

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New York – As if sitting on the tarmac in a grounded plane isn’t bad enough, a mother was not allowed to help her little girl take a bathroom break, resulting in the child wetting her seat.  

USA Today reports that the 3-year-old little girl was left no choice but to urinate in her seat when a JetBlue air hostess refused to let her go to the bathroom during a half-an-hour ground delay at New York’s JFK airport last week.  

When Jennifer Devereaux, her mother, asked if she could get up to help clean her daughter, the cabin crew again refused permission.  

The airline has in the mean time apologized to Devereaux, offering the family a $50 (R538 at R10.77/dollar) credit as well as a $5 000 (R53 878) donation to a charity of their choice.  

Devereaux told CNN that she received a call from JetBlue n Saturday to apologise.

She said that while she didn’t care about the voucher, she did want an apology, as she felt that they had been mistreated and felt awful about it.  

The airline explained that staff were in a difficult spot regarding the girl’s bathroom request, as Federal Aviation Administration regulations forbid airlines from letting passengers get up from their seats while planes are on the taxiway.

The rule is a safety regulation aimed at preventing injuries in the event of a sudden movement by the aircraft.

Have you ever had issues while travelling with your kids? Tell us about it in the comment section below! 

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Read more on:    flights  |  air travel  |  travel  |  travel international

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