Holidaymaker tells of Thomson abuse

2012-11-29 16:46
A holidaymaker has been subjected to a series of foul-mouthed emails after complaining about her holiday, booked through one of Britain's biggest tour operator Thomson. One of the foul-mouthed emails told the customer to "shut the **** up with ur moaning and book with Thomas Cook".

The Daily Mail reported that Gemma Fish had spent more than £3,000 on a holiday to Mexico with her fiance but had complained that her hotel room was like a "prison cell". After calling the 24-hour customer service line, Thomson agreed to move the couple to another room, but a month after returning home, Fish received a series of emails.

In three separate emails image extracts of which can be seen on the Daily Mail, read as follows:
"Gemma do u really think we give a **** Because we dont so shut the **** up with ur moaning and book with Thomas Cook coz we dont want ur custom lol and the hotel have said u r one MOANING bitch

"Gemma we are sorry that ur room is NOTHING like you thought it would be like..But you need to go an see ur rep but she really won't really give a s*** like the 24/7 holidayline...

"You should have booked with Thomas Cook....

Thomson has since apologised to Fish and blamed the emails on a disgruntled employee who has since been dismissed. 

"An employee interfered with a number of internal email accounts, sending inappropriate emails. We carried out a full internal investigation, as well as supporting the police in their investigation, the issue was dealt with immediately and the staff member was dismissed," said a spokesperson.

"We would like to reassure our customers that the interference of these email accounts was an isolated incident. Customer service is of paramount importance to Thomson and we have taken all the steps necessary to ensure it does not happen again."

Come join the News24 Travel community on Facebook and Pinterest or follow us on Twitter, otherwise subscribe to our weekly newsletter for more useful travel updates
Read more on:    travel international

SHARE: publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside Travel


#FindYourEscape with Traveller24

Your insider guide to exploring South Africa and the world...
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.