Passenger row sparks Ryanair-boycott call

2012-11-12 13:31
Baggage restrictions are the bane of all passengers – but one woman from Valencia experienced the ultimate restriction nightmare after being forcibly removed for carrying a book and a scroll aboard a Ryanair plane, that couldn’t fit into her suitcase.

Ryanair’s baggage restriction rules allow one item of hand luggage, with maximum dimensions of 55cm by 40cm by 20cm and weighing up to 10kgper person. Oversized baggage is subject to a £50 fee and will be placed in the hold. reports that Spanish Civil Guards were called in to eject the woman for having two parcels. According to the report the woman had tried to pay an oversized luggage fee with her credit card, but it had not been working.

Youtube video footage shows the woman pleading to be let on board, along with outrage passengers shouting “shameful” in Spanish, before the woman is forcibly removed.

The report states that Ryanair defended its actions, claiming the woman had become disruptive and "pushed past its gate agents without showing any ID or her boarding card".

A spokesperson for the airline said: "This passenger was in breach of airport security regulations, and having become disruptive was properly removed from the aircraft at the request of Ryanair agents."

The video has since gone viral with Spanish tweeters calling for a boycott of the airline.

Ryanair has recently be in the news for its plans to sell standing only tickets for flights.

Watch the video


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