'Entire case taken and we feel robbed of our holiday memories'

2014-02-13 13:43
News24 Travel reader, Charlene de Jager, contacted us to share her story in response to the piece detailing alleged baggage tampering captured on camera at Cape Town International Airport. 

Watch video here

"In 2007 we flew through Oliver Tambo to cape town from Egypt.
They didn't bother to tamper with my bag, they just stole the whole thing with all my souvenirs and personal belongings I bought as Christmas gifts for friends and family.
They robbed me and my 10 year old daughter of each and every "memory" we had brought back from our holiday.

Nothing in the world can bring that back to us. Claims paid out R2000 - loss about R13 000....
My husband's footlocker that he brought back from the middle east was also ransacked and they stole each and everything except his old clothes. They cut through a heavy duty lock and still had the Cheek to put it back on the footlocker in a way that no one can see it was cut. The insurance refused to pay out because they said that it could have happened on Dubai, OR Tambo or Cape town..... With a loss for us of about R15000
I hate the baggage handlers with a passion, they steal irreplaceable goods to sell for a measly few rands."
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