'Laying a complaint seems to be a waste of time'

2014-02-13 13:57
News24 Travel reader, Andre Goosen, contacted us to share his story in response to the piece detailing alleged baggage tampering captured on camera at Cape Town International Airport. 

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"I travel frequently and have been to many airports. Out of all that i went to, OR Thambo is the worst when it comes to baggage handling. On several different ocasions items were removed (stolen) from my. I have reported this, but nothing ever happens to rectify the issue.

These include items such as clothing,shoes, electronic devices, etc. I only lodged about 3 such complaints, but since then, i don't even bother claiming it as it just waist time.

Currently, i only travel with baggage that i take on the plane with me, although not always possible. I am sure there are other people feeling the same and would mean that the stats is not accurate."

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