Kruger's new restaurants - not so bad after all?

2014-05-16 09:27
Skukuza - When the Kurger National Park announced last that they would be replacing their traditional rest camp restaurants with the type of outlets you may find in your local mall, park regulars had a mixed response.

While some said that the launch of Mugg & Bean and Wimpy restaurants would ruin the park's atmosphere, others said that it would be a great move and possibly increase service levels.

Well, it seems like the latter may have had a good inkling of what would happen, as SANParks reported in a statement earlier this week that, since opening a Mugg & Bean at Lower Sabie in March this year, there has been a 127.67% increase in turnover.

SANParks’ Managing Executive: Tourism Development and Marketing, Glenn Phillips said the new restaurant operator in Lower Sabie has done exceptionally well in the short space of time since the official opening on 12 March 2014.

He said it was equally encouraging to see that customers have also reported an overall pleasant experience at the new outlets.  

According to Phillips service levels in the same period last year stood at 57.7% and after Mugg & Bean resumed operations satisfaction levels increased to an impressive 75.8%.

“These results are an indication of a good sustainable and practical solution all in an effort to satisfy our clients.”  

Phillips said that in an effort to improve restaurant service and value for money a new model was introduced in 2014 where various franchised brands were introduced to SANParks.  

“This is part of the organizations Commercialisation Strategy which aims to enable private operators to become involved in selected commercial operations with the objective of, amongst other, generating revenue whilst improving service levels, BBBEE, creating jobs and contributing to local economic development”.  

“The improved efficiency of the restaurant will result in more funds being secured for conservation, ensuring the continued sustainability of our Parks”, concluded Phillips.

The other new restaurants in Kruger are all expected to be up and running by the end of September 2014.

Have you been to any of Kruger's new restaurants? What was your experience like? Tell us in the comment section below or send us your thoughts to

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Read more on:    kruger national park  |  travel  |  travel south africa

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