SA guesthouse ranks 3rd in global service excellence survey

2014-05-15 09:46
Gallery  |  click on thumbnail to view larger image

Tripadvisor names top 15 SA hotels for service excellence

Tripadvisor users have rated hotels across the globe for service excellence, with a guesthouse in Franschhoek claiming the third spot in the global top ten. Take a look at SA's top 15.

Newton – TripAdvisor, the world’s largest travel site has announced the Travellers’ Choice ™ Hotels with Exceptional Service, honoring 1 762 properties in 98 regions and countries across the globe.

The awards recognise top accommodations for service in the world and individual lists for Africa, Asia, Australia, Canada, Caribbean, China, Europe, Japan, Mexico, Middle East, South America, South Pacific, the UK, and the US.

Travelers’ Choice Exceptional Service award-winners were determined based on the millions of reviews and opinions of TripAdvisor travelers worldwide, taking into account the quality of reviews and ratings for service. and a South African Hotel the Akademie Street Boutique Hotel and Guesthouse in Franschhoek has clinched the third spot in the overall list.

“TripAdvisor is pleased to shine the spotlight on properties around the world that are recognized by their guests for providing superior service,” said Barbara Messing chief marketing officer for TripAdvisor.

“Travelers have millions of hotels to choose from, and service is one way to stand out in the crowd. It’s clear in reading our hotel reviews that when you have a happy customer, they spread the word.”  

Top 10 Hotels for Service in the World:  
1.    Riad Kheirredine, Marrakech, Morocco
2.    Hamanasi Adventure and Dive Resort, Hopkins, Belize   
3.    Akademie Street Boutique Hotel and Guesthouse, Franschhoek, South Africa
4.    Riad Noir d’Ivoire, Marrakech, Morocco  
5.    Hotel Residence Agnes, Prague, Czech Republic  
6.    Castlewood House, Dingle, Ireland
7.    The Dairy Private Luxury Hotel, Queenstown, New Zealand
8.    Desert Riviera Hotel, Palm Springs, California  
9.    La Maison Arabe, Marrakech, Morocco  
10.   Hotel Villa Steno, Monterosso al Mare, Italy  
Here’s what TripAdvisor reviewers are saying about some of the top Travelers’ Choice Exceptional Service award-winners:

Desert Riviera Hotel, Palm Springs, California (#1 U.S.) – “What really made our stay memorable was the staff. Everyone made our stay incredibly pleasant, from morning coffees around the pool to organizing a birthday party, to helpful advice on how to enjoy our holiday.”

Riad Kheirredine, Marrakech, Morocco (#1 World) – “The real added value is the staff! Those people are amazing; they will treat and pamper you like you are their best friend coming to Marrakech.”

Hotel Residence Agnes, Prague, Czech Republic (#1 Europe) – “We had a wonderful stay at Hotel Residence Agnes and felt as though we were staying in a friend's home. The staff has the knack of making you feel like you are the only guests. They take a great interest in you without being intrusive and offer great hospitality, help, and advice.”
All 1 762 unique winners of the 2014 Travelers’ Choice Exceptional Service awards can be found at

Come join our travel community! Like us on Facebook, follow us on Twitter, snap away on Instagram, hang out with us on Google+ and share your inspiration on Pinterest.


SHARE: publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
1 comment
Comments have been closed for this article.

Inside Travel


#FindYourEscape with Traveller24

Your insider guide to exploring South Africa and the world...
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.