Taj Cape Town scoops excellence award

2013-08-14 14:52

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Cape Town – Cleanliness is a big deal when it comes to hotels and Cape Town’s inner city hotel, The Taj Cape Town has been acknowledged for Best Housekeeping Team accolade  in a grand ceremony recently held in Mumbai, India.

Selected from a pool of 119 opulent luxury hotels, including 15 international gems in the Maldives, Malaysia, the UK, the USA, Australia, the Middle East, Sri Lanka and Bhutan, the hotel excelled in this catergory at the annual Taj Awards for Business Excellence.

One of eleven South African members of The Leading Hotels of the World, Taj Cape Town, a 176-room heritage property, was required to score equally in a four-point selection criteria based on Guest Focus, Product and Service Standards, Hygiene and Customer Feedback System. Only those hotels that had made at least three process improvements over the past year, and scored above 70% on the selection criteria, were able to enter.

“Key to the Taj Cape Town winning this award has been empowering my housekeeping team by giving them a very clear sense of their roles and responsibilities, communicating with them regularly, and ensuring that they are constantly kept abreast with what’s happening both in and outside the hotel. I also encourage regular feedback on new procedures before they are implemented, ensuring that I have the support of my entire team,” says Michelle Sihlali, Executive Housekeeper for the 123-year-old luxury property.

Before joining Taj Cape Town in October 2009, Michelle held responsibilities as Assistant Executive Housekeeper at Orient Express’ Mount Nelson Hotel, followed by a stint in hospitality training with Platinum Hospitality.

Taj Cape Town GM, Michael Pownall says, “I am delighted that my diligent team, who often are quietly working behind the scenes, have been recognised for the hard work and dedication that they apply on a daily basis. The true spirit of hospitality emanates from a genuinely caring team of professionals. Congratulations!”

Read more on:    cape town  |  travel south africa

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