Heathrow owners create new snow plan

2011-03-24 11:35

London - The owner of London's Heathrow airport says it will spend £50m to improve its response to heavy snow and other emergencies.

The announcement on Thursday followed publication of an independent review of the problems in December that stranded thousands of passengers as operations ground to a halt at Europe's busiest airport.

The independent review concluded that Heathrow wasn't fully prepared for the heavy snow that fell on December 18-23, and communication failures within airport owner BAA Ltd and between BAA, airlines and passengers made problems worse when the snow hit.

BAA says it intends to present its new resilience plan to airlines and regulators next month.

  • MaLemmer - 2011-03-24 13:47

    Heathrow never has, and probably never will be ready!

  • Tekwini Durban - 2011-03-24 13:54

    Surely by now, after knowing full well that snow often falls at Heathrow (EGLL) in the winter months,would BAA still NOT have some form of contingency plan available to deal with the heavy snowfalls? The SAME exact issue happened the previous year in Dec 2009 / Jan 2010, when some passengers were stranded in Terminal 5 at Heathrow for up to 5 days, so why was this NOT expected or allowed for by BAA this year? It seems as if BAA's corporate profits outweigh their contingency plans, as this would mean a lower dividend for the shareholders! It seems BAA would rather have Heathrow's passengers inconvenienced, year after year after year, after all, they have already paid their airport taxes in advance by purchasing an airline ticket!

      Glen.E.Huysamer - 2013-01-19 16:42

      Yep.... profits, ceo bonuses..... it is obviously becoming to much for us consumers to bare... And then some people point fingers at SAA, I would like people to know that getting stuck with SAA, that they still maintain the decency to put you up for that period of time, not leave you lying on an airport floor.

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