Heathrow worries ahead of Olympics

2012-06-10 14:36

London - The first taste of British life for most travellers landing at Heathrow Airport these days is the queue.

That long line snaking back and forth to passport control can be maddening, and even the British - masters at manners when it comes to waiting in line - are beginning to lose their patience.

Take Joan Collins, the actress who describes herself on her Twitter feed as "Much Travelled. Exhausted," was shocked when she passed through Heathrow last month. She had a message for Home Secretary, Theresa May.

"Arrived LHR after great trip on (at) British Airways but 1000s waiting at passport control - listen up Ms May - need more officers!"

All the bad news about queues last month sparked concerns about the fate of tourist hordes arriving for the Olympics. With the games less than 50 days away, the bad press about lines unsettled British authorities, who have been falling all over themselves to make sure that everything is ready and moving smoothly for the sporting extravaganza.

More people than ever used Heathrow last year - nearly 70 million passengers - straining an arrivals process that relies on traditional, staffed immigration desks, according to Ben Vogel, the editor of IHS Jane's Airport Review. Those lines have been blamed on the government, the airline schedules - and even the wind.

Although by many accounts the lines have eased, the relentless bad publicity has been painful for Heathrow - even though it is the border agency, not the airport operator BAA, which is responsible for slimming the queue. People who are waiting complain that desks aren't always manned - even as the numbers grow.

Old problem

"Is it simply that the onset of the Olympics has made people take notice of a problem that has long existed?" Vogel said. "In a word - yes."

The UK Border Force has promised to put on more staff during peak days leading to the Olympics, which take place from 27 July to 12 August. They promise that they've planned - taking account of how many people are coming and when - and that all desks will be staffed during peak periods from mid-July to early August.

"We're ready," said Marc Owen, the director of the border force for Heathrow. "We've been planning for a couple of years for a safe and secure games, doing that in partnership with BAA and the airlines. We've got the staff in place. We should be in a very strong position to have all the desks full."

Still, it doesn't mean things are great and it is problematic when high profile people take to Twitter to vent. Al Roker of NBC's Today Show found himself waiting on Tuesday - and decided to share.

"Stuck in an (sic) huge customs line," Roker wrote on his Twitter feed. "Hope London does better with the Olympics."


With about 500 000 visitors travelling through British airports for the games, this is a problem that needs to be solved.

The lines have raised concerns about the border agency's management - and what this will say about the country's image at the time of the games. Damian Green, the British immigration minister, has said border agents were sometimes overwhelmed when planes arrive with more passengers than expected.

But union leaders place the blame on cutbacks in staffing, enforced as part of the government's drive to reduce deficits.

Airlines flying into Heathrow normally operate at up to 80% capacity - but during the games it is expected it will rise even more. Aviation planners say that during the games, only aircraft with guaranteed slots can enter London airspace. Vogel suspects airlines will use bigger planes, offering more seats.

"Whether the (border agency) will cope is the proverbial elephant in the room - given the much-publicized difficulties it has already experienced this year," Vogel said.

  • goyougoodthing - 2012-06-10 14:52

    The queues are long, but they are longer if you have a South African passport... I was through in 10 mins on a Kiwi and left the saffa's miles behind unfortunately.

      Deon - 2012-06-10 20:19

      Are you trying to tell us that you were allowed to join the special Kiwi queue? Bollocks! It's either EU or non-EU, meaning that Kiwis, Aussies, Americans, South Africans and anyone not from within the EU have to wait in the same line.

  • veldt66 - 2012-06-10 15:36

    It does not matter what passport you hve, the situation in that airport is a crisis point. During the upcoming Olympic games the whole thing will face a meltdown.Even the e-gates for EU passports dont work as expected. I booked a flight to go overseas from Ireland recently, we have to fly via Frankfurt in Germany to avoid the English airports, pity our flights went up by €85-R850 as a results, but its worth it to avoid that idiotic situation at Heathrow.

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