News24

Woman gets trillion-euro phone bill

2012-10-10 16:26

Bordeaux - A Frenchwoman who received a telephone bill for an amount equivalent to nearly 6 000 times the country's annual economic output has had the real amount she owed waived - after finally convincing the company they must have made a mistake.

Solenne San Jose, from Pessac in the Bordeaux region of south-western France, could not believe her eyes when she opened the bill to discover she was being asked to pay €11 721 000 000 000 000 to close her account.

"There were so many zeroes I couldn't even work out how much it was," she said.

San Jose's alarm mounted when operators at Bouygues Telecom told her they could not amend the computer-generated statement or stop the balance from being debited from her bank account.

Only after a series of frantic calls did the company finally admit the bill should have been for €117.21.

Bouygues Telecom said the mix-up had been due to a printing error and a subsequent misunderstanding between the client and staff at their call centre.

Comments
  • gareth.breydenbach - 2012-10-10 16:34

    lol,i would have laughed if Voda said my bill was that high,lol

      stirrer.stirrer - 2012-10-10 16:43

      Telkom: Pay first, then argue. ;-)

  • Gerhard - 2012-10-10 16:42

    "Bouygues Telecom said the mix-up had been due to a printing error and a subsequent misunderstanding between the client and staff at their call centre." - I call BS, unless the billing system is still manual, that's a system error.

  • karla.vanzyl.108 - 2012-10-10 16:48

    She had to CONVINCE them that they made a mistake..? Seriously now? Hahaha....

  • tim.gordon.5011516 - 2012-10-10 16:52

    They must be using the same billing software as the Johannesburg City Council.

  • lerato.kay.3 - 2012-10-10 16:54

    And you think we got billing problems in Jozi!

  • vloftie - 2012-10-10 17:18

    So it doesnt only happen in Africa??? LOL

  • Eterni80 - 2012-10-10 17:22

    wow, sounds like the bills vodacom used to send me !! at the tone, please deposit a trillion rand....

  • deon.louw.7505 - 2012-10-10 17:30

    ET phoned home?

  • ptmakgato - 2012-10-10 18:30

    Lol how ridiculous!!!

  • vambozha.mutemi.9 - 2012-10-10 18:33

    once paid trillion dollars for my bill.....in Zimbabwe

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