Cape Town – A growing number of disappointed viewers and fans of The Bold and the Beautiful who tried to register on Vodacom Video Play to watch the soap that made its return on Wednesday couldn't understand why they're not able to register and sign up for Video Play and getting a "register error".
It turns out that Vodacom only allows viewers to watch Video Play already a customer of the network.
In its initial statement issued by the WE South Africa PR company, Vodacom said that it has "secured the rights to stream the beloved TV show on its video-on-demand platform, Video Play. Now South African consumers will be able to stream the soap on their mobile devices, such as their smartphones, tablets and laptops".
Vodacom said that "consumers don't need to subscribe to any packages" because The Bold and the Beautiful, produced by Bell-Phillip Television Productions, "is FREE".
The company made no mention that people who want to watch The Bold and the Beautiful must buy a Vodacom SIM card and have a valid Vodacom number to register on Video Play.
Channel24 asked Vinnie Santu, Vodacom spokesperson for comment about South African consumers saying that they can't register or watch The Bold and the Beautiful because they don't have Vodacom numbers. She said that "Video Play is exclusive to Vodacom customers".
Asked why this was not specified in the announcement, she said: "Video Play is Vodacom's entertainment platform, exclusive to Vodacom customers".
Rival Cell C doesn't restrict access to its black streaming service to just Cell C customers, and neither does VIU, or any of the other major video streaming services available in South Africa like MultiChoice's Showmax, Netflix South Africa or Amazon Prime Video.