Consumers complain about poor service

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According to ombud Magauta Mphahlele, the main complaints received from consumers related to refunds on defective goods and on service-related issues where services were not delivered on time or not as per the agreed contract.
According to ombud Magauta Mphahlele, the main complaints received from consumers related to refunds on defective goods and on service-related issues where services were not delivered on time or not as per the agreed contract.

PERSONAL FINANCE

The office of the consumer goods and services ombud released its annual report this week. It resolved more than 8 600 complaints, with an average turnaround time of 42 days. Of those, 65% resulted in a favourable outcome for consumers.

The ombud is not an adjudicative body and cannot order a business to comply with a ruling, but it plays an important role in guiding the implementation of the Consumer Protection Act (CPA) and what constitutes fair business practice.

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