68% of SA consumers do more online shopping since pandemic, Mastercard study finds

accreditation
0:00
play article
Subscribers can listen to this article
Price is a key factor for South African shoppers, with 78% saying this is the most important consideration that guides their online purchasing decision. Picture: Supplied
Price is a key factor for South African shoppers, with 78% saying this is the most important consideration that guides their online purchasing decision. Picture: Supplied

SPONSORED


A Mastercard study on consumer spending has revealed that 68% of South African consumers are shopping more online since the onset of the Covid-19 pandemic.

Essential items have seen the highest surge online with the majority (81%) of South African consumers saying they purchased data, and over half saying they bought clothing (56%) and groceries (54%) online since the pandemic started.

According to the research, the times we are living in have also made consumers more generous, with nearly a quarter (23%) saying they have donated more to charity than pre-lockdown. Consumers are supporting their favourite local small businesses, with 63% of respondents saying that they are making a conscious effort to shop online at these stores.

As people spend more time at home, the demand for online entertainment has also surged, with 52% of respondents saying they have spent more money on virtual experiences than they did before the pandemic.

With fewer opportunities to browse in the stores or shopping malls, social media has emerged as the main platform for finding the most attractive products and offers, with 64% and 41% of respondents saying they had discovered new sellers through Facebook and Instagram respectively.

Price is a key factor for South African shoppers, with 78% saying this is the most important consideration that guides their online purchasing decision. In fact, 75% of typical in-store bargain hunters spend hours searching different sites to find the best deals and nearly half (49%) of self-confessed window shoppers say they regularly create wish lists but don’t always buy.

The rise of virtual experiences

While adapting to the “next normal”, people have been changing the way they consume entertainment and learn new skills.

In fact, 68% of South African consumers said they used the time during the pandemic as a positive learning experience. Two thirds (76%) of respondents learnt to bank online, while more than half learnt to cook through online tutorials (55%), manage their health and get their medicines online (52%) or trained themselves in do-it-yourself techniques (51%). Around 39% of respondents enrolled in an online university or educational course, 29% learnt to dance and 28% learnt to do make-up.

Mastercard

As people spend more time at home, the demand for online entertainment has also surged, with 52% of respondents saying they have spent more money on virtual experiences than they did before the pandemic.

The majority of consumers (88%) have participated in video calls for work or leisure, three quarters (75%) have watched TV or films through an online subscription service, three in five (60%) have watched comedy online and nearly half (47%) have taken part in a virtual cooking class.

Consumers are also becoming increasingly aware of the associated risks of shopping online. Sixty four percent of respondents said that a secure checkout experience is integral to a good shopping experience, as are easy return policies (65%), and promotions and loyalty programmes (62%).

Essential items have seen the highest surge online with the majority (81%) of South African consumers saying they purchased data, and over half saying they bought clothing (56%) and groceries (54%) online since the pandemic started.

“We have all been adjusting to a new way of living and are understandably shopping more online, though it’s not just for essentials like data, clothing and groceries but for virtual experiences ranging from films to cooking classes. What’s more, this trend appears to be here to stay as 71% of respondents say they will continue to shop online post-pandemic,” says Suzanne Morel, Country Manager at Mastercard, South Africa.

“Now more than ever people need access to the digital economy and all of us at Mastercard are constantly working to make the online shopping experience more inclusive, simple, seamless and secure for everyone, whether you’re shopping for essentials or experiences.”

Methodology of Survey:

  • 6x markets at 1,000 respondents each (South Africa, Nigeria, Kenya, UAE, Kingdom of Saudi Arabia and Egypt)

  • 3x markets at 500 respondents each (Ghana, Cote D’Ivoire and Tanzania)

  • Online Survey


facebook
twitter
linkedin
instagram

Delivering the 

news you need

+27 11 713 9001
news@citypress.co.za
www.citypress.co.za
69 Kingsway Rd, Auckland Park

We live in a world where facts and fiction get blurred
In times of uncertainty you need journalism you can trust. For only R75 per month, you have access to a world of in-depth analyses, investigative journalism, top opinions and a range of features. Journalism strengthens democracy. Invest in the future today.
Subscribe to News24

E-Editions

Read the digital editions of City Press here.
Read now
Voting Booth
President Cyril Ramaphosa has urged South Africans to vaccinate against Covid-19 as vaccinations may become mandatory to access certain spaces in the near future. What are your thoughts?
Please select an option Oops! Something went wrong, please try again later.
Results
Good call
43% - 13 votes
You can’t force us
23% - 7 votes
I’m already vaxxed
27% - 8 votes
Vaccines are ineffective
7% - 2 votes
Vote