A number of Capitec clients woke up on Friday morning to duplicate deductions from their bank accounts. Irate clients immediately took to social media platform Twitter to voice their concerns.
Capitec bank said the additional deductions were due to a technical glitch and said it would investigate how a retailer using another bank managed to deduct transactions from Capitec account holders.
“This was outside of our control. We are taking this very seriously and are working with the responsible bank to swiftly rectify the issue. Again, we apologise for the inconvenience to our clients,” said Capitec in a statement.
“We are aware of a technical issue between us and another bank that has caused Capitec clients who transacted on this bank’s card machines to be double deducted. Our IT team is working to rectify the issue. The transactions will be reversed within the next 24 hours,” said the bank.
Business Insider SA confirmed that the other bank is Nedbank. On Friday afternoon, Nedbank confirmed that some transactions on Monday September 7, were processed again in the early hours of Friday, by accident.
“Nedbank on Friday confirmed it had deducted money for some transactions done via its system twice. Due to a glitch, some transactions on Monday were processed again in the early hours of Friday,” said Business Insider.
“Nedbank can confirm that certain individuals were impacted by a technical error involving the processing of card transactions,” the bank said in a statement.
Capitec did not say how many clients were hit by the double billing.
However, the bank said it would SMS the affected clients directly. “We apologise for any inconvenience caused,” the bank tweeted.
It said its IT team was working with Nedbank to resolve the issue.
Nedbank responded to irate Capitec customers on Twitter: “Hi there, we apologise for the inconvenience caused our teams are aware that certain clients have been affected and are attending to this matter with high priority. We’re working on resolving it as soon as possible. We will reverse the duplicated transactions within the next 24 hours. We do apologise for the inconvenience caused.”