‘Eskom’s R6 000 reconnection fee is ridiculous’ – Mabopane residents

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Slovo residents assist in rebuilding 78-year-old Angelina Msiza’s (Amos Msiza’s mother) house, which was engulfed by flames on March 26 after being without electricity for three weeks. Photo: Supplied
Slovo residents assist in rebuilding 78-year-old Angelina Msiza’s (Amos Msiza’s mother) house, which was engulfed by flames on March 26 after being without electricity for three weeks. Photo: Supplied


Not even sitting in the dark for more than three weeks will push the hands of Mabopane residents to pay a hefty reconnection fee.

Eskom is asking for R6 000 per household.

The ailing power utility told City Press that electricity disconnections in the Mabopane neighbourhoods, including Slovoville, were as a result of poor payment levels and the increased rate of network equipment failures.

READ: Another dark Christmas for powerless Nomzamo

Resident Kagiso Mabunda told City Press that while he and his neighbours were desperate for electricity, he could not part with money he did not have.

People are not happy about this even though we desperately need electricity. Those with businesses that heavily depend on electricity to survive have now been backed into a corner.

For Mabunda, a fresh slate with new prepaid metres would be the ideal outcome.

“There are people who, due to Eskom’s failure to maintain electricity structures, have not been able to load electricity.

“I am unable to pay this amount. Start afresh, install proper infrastructure and new prepaid metre boxes and then take it from there.”

The 32-year-old told City Press that on Tuesday, community members issued residents with forms to sign to make payment arrangements. Residents were also told that they would need to pay an initial amount of R500 - an arrangement that Eskom confirmed.

According to Eskom, individuals who are found to have tampered with their metres are identified during the power utility’s audit and issued with the reconnection fee of R6 052.60.

READ: Sowetans cut off by Eskom have to make their meagre resources go a lot further

“Eskom has engaged with the customers on the process and deferred payment arrangement where they [customers] are encouraged to enter into a six-month payment arrangement to settle the reconnection charge of R6 052.60.

The process to restore the electricity supply only begins when a threshold of 60% of customers issued with the reconnection notices have paid the initial R500.

The disconnection process will be effected should customers not honour the payment arrangement.

However, for Amos Msiza, whose mother’s house in Slovo went up in flames and was almost completely destroyed, this was not an option.

Msiza, who lives about 20 minutes from his 78-year-old mother, explained how she and his youngest brother who suffers from a mental illness had been left distraught after a fire engulfed their home on the evening of March 26.

“Of course this is as a result of the disconnection of electricity. Had there been power, there wouldn't have been a need for a candle,” he told City Press.

A fire that engulfed the 78-year-old mother’s house destroyed her prepaid metre box as well. Photo: Supplied

The kitchen and bedroom had been completely destroyed in the blaze.

“How can I trust she will be safe without electricity? They stay with a woman who assists them but anything can happen.”

Some residents, including 48-year-old Simphiwe Majola, believe officials only care about money instead of serving citizens.

“Our living conditions are already dire and they are pushing us further into a slump. We are willing to pay, but not all of us have the money.

“How can I sign something whereas I know I do not have the money to do what is required as per the document?

“We saw the amount of R6 000 and were taken aback. Then, we were told that we could pay R500 upfront, and I am sure they though that this was better, but we simply do not have the money.”

Echoing Mabunda’s sentiment, Majola lambasted the power utility, saying it had to take some responsibility for what had happened.

“They have been neglectful and now come with a blanket approach where they just simply disconnect electricity. They should have taken charge of the situation before it got to a point where they are now demanding exorbitant amounts from the poor. We are an unequal society,” he said, adding that some might be able to afford while others could not due to their socioeconomic standings.

Eskom said a desktop audit was conducted in these areas and it was found that less than 51% of both conventional and prepaid customers were paying for their electricity usage.

This low payment level reflects high energy losses (electricity theft) in this area.


Palesa Dlamini 


+27 11 713 9001
69 Kingsway Rd, Auckland Park

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