Standard Bank app still causing problems

(Duncan Alfreds, Fin24)
(Duncan Alfreds, Fin24)

Update: By early Thursday afternoon Standard Bank was saying that its app was again operational. 


Cape Town - Standard Bank said on Thursday morning that some customers were still unable to use its app due to a technical glitch that started on Wednesday morning. 

“We are experiencing intermittent services on the mobile banking app,” the bank tweeted at 09:20. “Please be assured that our technical team is working tirelessly to resolve the issues.”

Customers on Thursday wrote on social media they were still experiencing connectivity issues. 

“Day two of the app being down and no word from standard bank. I have people depending on me for salaries who I can’t pay,” tweeted user @AmiMcd at 07:00 Thursday morning. 

“Is your internet banking down? Been trying to pay things for 2 days not and can't get to the actual dashboard,” tweeted a user at around 08:00.

The bank on Wednesday morning had informed customers that it was experiencing issues at its ATM’s and customers making purchases at retailers. 

The issue of transacting at ATM’s were solved fairly soon on Wednesday, said the bank, but that of the banking app seems to have given the bank more trouble. 

By Thursday morning it said that its ATMs, internet banking, branch and call centre services were again operational. 

It is as still unclear what caused the issues. 

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