WesBank continues to be hit by major outage due to hardware glitch

accreditation
0:00
play article
Subscribers can listen to this article
WesBank said it is experiencing technical difficulties that have affected debit orders, customer service, and response times.
WesBank said it is experiencing technical difficulties that have affected debit orders, customer service, and response times.
Facebook/Wesbank

WesBank clients and partners continue to be affected by a major outage which affected transactions and other systems. But the bank says there has been "steady" progress in resolving " hardware" problems. 

The company announced earlier this week that it was hit by "technical difficulties" affecting multiple systems.

WesBank said the technical difficulties affected debit orders, customer service, and response times.

The technical issues are as a result of "hardware failures", WesBank said. 

It is now the fourth day that the system has been offline and WesBank apologised to customers, as well as dealers and its other partners.

"Our IT teams continue to work around the clock to restore the services affected by the outage," said Ghana Msibi, WesBank executive head of the motor division, in a statement.

In a report published by MyBroadband, WesBank denied that the company was hit by a ransomware attack, which is a kind of virus that shuts down systems until a company agrees to pay a ransom fee.

We live in a world where facts and fiction get blurred
In times of uncertainty you need journalism you can trust. For only R75 per month, you have access to a world of in-depth analyses, investigative journalism, top opinions and a range of features. Journalism strengthens democracy. Invest in the future today.
Subscribe to News24
Rand - Dollar
13.79
-0.1%
Rand - Pound
19.43
+0.1%
Rand - Euro
16.73
-0.2%
Rand - Aus dollar
10.62
+0.1%
Rand - Yen
0.13
-0.1%
Gold
1,868.03
+0.1%
Silver
27.70
-0.5%
Palladium
2,758.83
+0.1%
Platinum
1,155.25
-1.1%
Brent Crude
72.86
+0.2%
Top 40
61,132
-0.9%
All Share
67,394
-0.8%
Resource 10
64,540
-1.6%
Industrial 25
88,125
-0.1%
Financial 15
13,564
-1.1%
All JSE data delayed by at least 15 minutes Iress logo
Company Snapshot
Voting Booth
Have you noticed a difference in the voices of women compared to men in virtual meetings?
Please select an option Oops! Something went wrong, please try again later.
Results
Yes, there is a difference.
29% - 62 votes
No, I haven't noticed it.
63% - 136 votes
A bad internet connection worsens it.
9% - 19 votes
Vote