Cape Town - Almost two decades after she started in the casino industry as an accountant, Anneke Potgieter steps into the role of director of operations and complex general manager at Silverstar, Tsogo Sun's casino on the West Rand.
Although it was an adjustment going from managing numbers to managing people, Potgieter believes that numbers tell you a story about the business, but it is important to look at the human behaviour which influences the numbers.
In her view, this ensures a holistic approach to business which is not weighted towards one or the other, but paints a realistic picture of the areas in which your business is excelling and failing.
“I don’t believe in people working in silos – whether you are management or a cleaner, it’s ‘our’ business and we run it together. A very good friend once offered me the following advice: Always apply good judgement, common sense and integrity.”
Although it is quite unusual for a woman to head up complex operations in the casino industry, Potgieter feels it has been beneficial as she is by nature a nurturing leader who gives direction and builds confidence in her staff.
When asked if she could offer a word of advice to young people considering a career in the casino industry, she said: “The casino industry is so diverse, so unless you are interested in becoming a dealer or slots technician, you can work in IT or marketing or finance and still be a part of the casino industry.”
She said she has consistently practiced a particular philosophy throughout her career journey at Tsogo Sun: be the best at what you are doing and trust that you will be recognised.
“Tsogo Sun has invested a lot of money on equipping Silverstar to be the West Rand’s premier entertainment destination. My goal is to ensure the group sees a return on their investment," said Potgieter.
"I would like to see families enjoying the magnificent outdoor area Silverstar offers as well as the food and beverage offering and our broad entertainment spectrum.”
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