Silent treatment at Cape Town International Airport

Cape Town – Passengers departing on domestic and international flights from Cape Town International Airport from 1 March 2018 are advised that no passenger boarding calls will be made in the domestic and international departures check-in areas and boarding gates area.

Limited boarding calls will be made in front of international departures boarding gates.   
 
Standard operating procedures for most domestic flights require that passengers start boarding at least 30 minutes before the scheduled departure time and one hour for international travellers.

From 1 March 2018 public address microphones at the domestic departures gates will be switched off and only limited use of the public-address microphones will be allowed at the international departures gates.
 
Passengers are advised to check their boarding passes and the flight information display boards for boarding times. The only instances where centralised terminal announcements will be made will be for irregular operations such as gate changes, flight time changes, security matters, system failures and customer service anomalies such as lost minors.
 
Many international airports have already adopted a silent airport policy to improve airport ambience and reduce complaints about the number and frequency of calls for individual passengers to board their flights who have checked in and have not arrived at the boarding gates.

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