Debt free, but can't get a clearance certificate

Cape Town – A Fin24 user who was under debt review managed to pay up all her debts, but she’s struggling to get a debt clearance certificate on her Edgar's credit card from Standard Bank.

"My husband and I went under debt review from 12 July 2010. On 31 July 2013 my husband passed away and all the debt was paid up except a credit card from Edgar’s, which was underwritten by Standard Bank."

She claimed that Standard Bank neglected to put a claim on the estate for the debt to be paid up and they’re not responding to her queries.

"I have approached their ombudsman, but I also got a run around. This is getting old now as I am debt free, but I can’t get my clearance certificate."

She said her only other option would be to go to court, but that it would cost her a lot of money. "I would really appreciate some advice."

Fin24 asked Standard Bank for comment:

Spokesperson Ross Linstrom said then incident was investigated.

"In this instance our service levels did not meet our client’s expectations," he said. "We can only apologise for the inconvenience and frustration that this matter has caused the client."

Linstrom said the bank has been in contact with the client to inform her that the balance on the account has been written off due to the error on Standard Bank's part.

"The account closure certificate reflecting a zero balance with be sent to client."

ALSO READ: Bank to fight court bid after consumers complain of debt set-off

Debt set-off: How to curb banks taking your cash

*Do you have a pressing financial question? Post it on our Money Clinic section and we will get an expert to answer your query.

Disclaimer: Fin24 cannot be held liable for any investment decisions made based on the advice given by independent financial service providers. Under the ECT Act and to the fullest extent possible under the applicable law, Fin24 disclaims all responsibility or liability for any damages whatsoever resulting from the use of this site in any manner.

Read Fin24's top stories trending on Twitter:
ZAR/USD
16.81
(-0.26)
ZAR/GBP
21.34
(-0.12)
ZAR/EUR
19.02
(-0.13)
ZAR/AUD
11.73
(-0.21)
ZAR/JPY
0.15
(+0.60)
Gold
1681.70
(+0.13)
Silver
17.39
(+0.17)
Platinum
815.55
(+0.35)
Brent Crude
41.90
(+5.78)
Palladium
1949.00
(+0.59)
All Share
54722.38
(+2.85)
Top 40
50199.80
(+2.79)
Financial 15
11467.53
(+4.66)
Industrial 25
74264.52
(+2.52)
Resource 10
49969.31
(+2.29)
All JSE data delayed by at least 15 minutes morningstar logo
Company Snapshot
Voting Booth
Please select an option Oops! Something went wrong, please try again later.
Results
I'm not really directly affected
20% - 228 votes
I am taking a hit, but should be able to recover in the next year
26% - 297 votes
My finances have been devastated
29% - 340 votes
It's still too early to know what the full effect will be
26% - 299 votes
Vote