It was the most devastating news that left this family broken after finding out that their safety deposit box was stolen from the FNB branch in Randburg during a break in. The matter is still under investigation.
I opened my safety deposit box with FNB earlier this year and deposited all our jewellery (mine, my husbands and my kids) Kruger Rands and other inherited items of gold.
We honestly thought we can trust the bank with our belongings but we were wrong - they don't care.
We were informed of the robbery on Wednesday December 21 whilst on holiday. It was the most devastating news and has left our family broken. My kids future was in that box and we are left with nothing now.
To make matters worst, when the bank had an ATM robbery earlier in the year, one of the staff members from safe custody warned me to remove my box. She stated "they are coming back for the boxes" - this was her exact words.
Due to personal commitments I was unable to move the box immediately and she agreed to assist me in moving the box in February when she got back from leave. If a staff member knew that safety measures were so weak at the bank, then management must have known.
FNB issued the following statement regarding the incident:
FNB can confirm that a robbery of safety deposit boxes occurred at its Randburg Branch (Corner of Republic and Main Road) on Sunday evening, 18th December 2016.
We deeply regret the impact that this has had on our customers affected by the robbery.
FNB could only notify customers once the police had completed their preliminary investigation as well as ascertain which customers were affected. As soon as the bank was able to start communicating to customers it began the process of notifying each customer individually.
We are working closely with the South African Police Services (SAPS) and the Organised Crime Unit with regard to the matter. In light of the police investigation currently underway, the Bank is unable to provide further commentary regarding the details of the actual robbery.
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