Data centre glitch disrupts Telkom services

Telkom. (Duncan Alfreds, Fin24)
Telkom. (Duncan Alfreds, Fin24)

Johannesburg - Internet services, contact centres and shops affiliated with telecoms company Telkom were briefly offline on Monday following a network switch failure in Centurion.

The telecoms company says the problem has since been resolved, but little detail has been given about the failure that affected Telkom.

On Monday afternoon, Telkom warned customers that they may not be able to complete Telkom transactions, including airtime and top-up purchases, until the glitch was fixed.

The company also said that its bank payment transactions would be out of action until the service is restored.

But Telkom later on Monday afternoon said these services were back up and running again.

“Telkom’s Centurion data centre experienced a network switch failure early this morning which had an impact on a number of Telkom online services. The network switch failure has been repaired and service to customers has been fully restored,” said the company in a statement.

Telkom is not the only major South African company to be hit by a technical glitch on Monday.

First National Bank (FNB) also experienced an outage of its website and mobile application service on Monday morning.

Like Telkom, FNB has not fully revealed the reasons behind its outage on Monday.

READ MORE: FNB fixes website, mobile app outage

"FNB can confirm that it had a brief interruption and intermittent connectivity early this morning on various channels. This has now been remedied," said Mo Hassem, FNB Chief Information Officer at FNB.

Are big companies in SA experiencing too many technology glitches these days or do we notice more because we're increasingly connected? Tell us your views by clicking here.

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