Uber data-scraping, surveillance detailed by ex-manager

San Francisco - Fresh details of Uber's alleged surveillance tactics - by humans and electronic means - and in particular its scraping of competitors’ information from the internet have been revealed in a US court filing.

Prosecutors involved in a criminal investigation of Uber learned of the tactics from a former manager of the company’s global intelligence unit who had documented them in a letter to an in-house lawyer at the ride-sharing firm.

Among other practices, the letter describes how Uber hired people to spy on executives of overseas rivals, tracking their movements and who they were meeting with.

Undercover agents impersonated taxi drivers to subvert opposition to the ride-hailing app. Uber also had a team devoted to the automated collection of information, or scraping, of competitor information from the internet.

The practice, also referred to as “fusking,” relies on finding source code inadvertently left unprotected.

While the legality of the practices detailed in the letter may vary among countries, the allegation that Uber was using them widely won’t help its expansion into international markets.

The company is already paying a price for its practices in London, where the company was banned from operating due to safety and regulatory concerns. It’s still operating in the city until an appeal of the decision is heard next year.

Claims, cooperation

The ex-manager behind the letter, Richard Jacobs, was either a disgruntled employee or a whistle blower who quit because he found Uber’s practices objectionable - or something in between.

Uber paid him $4.5m to settle his claims, get his cooperation investigating them, and to prevent him from publicly disparaging the company. Jacobs recanted some of his assertions as a witness in a November court hearing, leading a top Uber lawyer to describe the letter as an effort at “extortion.”

Prosecutors turned the letter over last month to US District Judge William Alsup because they were concerned it might be important to the civil trade-secrets case Alphabet’s Waymo unit brought against Uber for self-driving technology.

Alsup, who is handling the Waymo suit, unsealed the letter Friday.

“While we haven’t substantiated all the claims in this letter - and, importantly, any related to Waymo - our new leadership has made clear that going forward we will compete honestly and fairly, on the strength of our ideas and technology,” Uber spokesman Matt Kallman said in an email.

READ: Uber concealed hack that exposed 57 million people’s data

Fusking can be illegal under US laws designed to protect access to information on networks, said Michael Risch, a professor at Villanova University School of Law in Pennsylvania.

“This is another mess for Uber’s new team to be cleaning up,” Risch said in an email. “It is hard to take them seriously when they apparently paid someone they called an extortionist $4.5M to ‘assist’ with an internal investigation, especially when Uber claims that these things are not happening.”

The letter, written on Jacobs’s behalf by his own lawyer Clayton D. Halunen, describes how Uber’s web scraping was used to lift competitor ride sharing companies’ driver information, pricing structures and incentives.

Uber impersonated drivers on competitor platforms to understand their apps, with the aim of siphoning drivers away, according to the letter.

Uber relied on undercover agents to undermine taxi drivers and their companies, Halunen wrote. The letter blacks out what country the agents operated in but one goal was to identify local politicians and groups opposing Uber.

In one instance, an agent impersonated a taxi driver to learn about resistance to Uber and anticipate their plans, Halunen wrote.

"The agents took rides in local taxis, loitered around locations where taxi drivers congregated, and leveraged a local network of contacts with connections to police and regulatory authorities," according to the letter.

Halunun received $3.5m from Uber as part of his client’s settlement with the company. He didn’t return a call and email after regular business hours seeking comment about the letter.

* Sign up to Fin24's top news in your inbox: SUBSCRIBE TO FIN24 NEWSLETTER

We live in a world where facts and fiction get blurred
In times of uncertainty you need journalism you can trust. For only R75 per month, you have access to a world of in-depth analyses, investigative journalism, top opinions and a range of features. Journalism strengthens democracy. Invest in the future today.
Subscribe to News24
Brent Crude
All Share
Top 40
Financial 15
Industrial 25
Resource 10
All JSE data delayed by at least 15 minutes morningstar logo
Company Snapshot
Voting Booth
Please select an option Oops! Something went wrong, please try again later.
Yes, and I've gotten it.
22% - 338 votes
No, I did not.
51% - 791 votes
My landlord refused
27% - 427 votes