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Data disaster: A cell phone bill of R20 000

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Cape Town - The South African National Consumer Union (Sancu) is urging consumers to be aware of their smart phone charges after receiving complaints from users with bills running over R20 000.

Sancu vice chairperson Ina Wilken told Fin24 that in 2015 the union received nearly 500 cell phone-related complaints, with some being sent to the Consumer Commission.

"It seems to me the big issue here is the bundles," she said. "Smart phones have the ability to devour huge quantities of data when performing certain of their functions, and this can easily exceed the amount of data provided for in monthly contracts. When this happens, a new tariff, which is often much higher, applies for the excess data.

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