Last throw of the dice for Mxit

Mxit. (Duncan Alfreds, Fin24)
Mxit. (Duncan Alfreds, Fin24)

Cape Town – Local social network Mxit said on Friday that it is shutting down its commercial operations and donating all of its intellectual property and technology assets to independent public benefit organisation 'The Reach Trust'.

Mxit reported in 2013 that its monthly active user base was 7.5 million that year. But this figure has dropped to just 1.2 million monthly active users in July 2015, according to a Mxit statement on Friday.

Mxit, in its statement, said its application would still be available to the public as a download.

But as part of the deal, Mxit chief executive Francois Swart will depart after three years in charge. Almost 30 Mxit staff will also be transferred to The Reach Trust under CEO Andrew Rudge and ex-FNB CEO Michael Jordaan, who has been the chairperson of Mxit, will not be actively involved with the operations of The Reach Trust.

As part of the change Mxit will also exit its India and Nigeria businesses.

The Reach Trust has been providing free services such as text-based counselling and education initiatives to up to 10 million people since 2012.

“Whilst Mxit overall has seen a decline in activity and engagement over the past 18 months, the use of services offered by The Reach Trust on Mxit has been stable and in many cases show an upward trend,” Swart said in the statement.

Growing competition

Mxit's fall as a commercial service has come amid intense competition from international offerings such as WhatsApp and Facebook.

WhatsApp has over 10 million users in South Africa while Facebook has 13 million users in the country, according to recent research from World Wide Worx and Fuseware.

“We’ve seen the last throw of the Mxit dice," Arthur Goldstuck, managing director of World Wide Worx, told Fin24 on Friday.

“The social platform that introduced South Africans to instant messaging has seen a precipitous drop at a time when most other networks have climbed," he added.

Goldstuck further told Fin24 that Mxit's fall in user numbers started with the emergence of BlackBerry Messenger (BBM) about five years ago.

Ex-Mxit staff react

Mxit CEO Francois Swart was not available for comment on Friday but one former staff member at the company has expressed his view on the social network's announcement.

“We were incredibly passionate about what we were doing and what Mxit meant to millions of South Africans over the years. It's hard not to see the final shut down as a personal failure and I know many of my former colleagues feel the same way,” David Luis, former head of internal communications at Mxit, told Fin24.

He said that the company believed it was prepared for the arrival of smartphone technology.

“We were never unaware of the threat of smartphones, but I personally believe that we were totally unprepared for how soon a cheap smartphone like the (MTN) Steppa would arrive, and the degree to which it would take over the feature phone market.

“The success of those cheap smartphones I believe put Mxit - sitting without a decent version for smartphones - on a downward spiral that was impossible to come back from, despite the massive effort of the team.”

The Reach Trust, though, has expressed how it is looking forward to using Mxit's technology with a number of education projects planned in South Africa over the next year.

More than 500 000 learners access educational apps on the platform every month, according to Mxit's statement.

“With the power of mobile technology in the hands of almost everyone in the country, we believe that it is critical to extend and expand the access to mobile content and services to accelerate social and economic change,” said Andrew
Rudge, CEO of The Reach Trust, in a statement.

What are your views on Mxit's exit as a commercial service? Tell us by clicking here.

- Follow Duncan on Twitter

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