Here’s how to get your Vodacom data back

Johannesburg - Network provider Vodacom has made good on its promise to reimburse customers after a data depletion error, but not everyone has been refunded. 

The company told Fin24 that any customer who has not been reimbursed for the loss can contact the call centre on 111. 

The network will then conduct a short investigation to verify the amount of lost data, before refunding the user.

“We thank customers for their patience while the matter was being resolved and reiterate our sincere apologies for the inconvenience caused,” Vodacom spokesperson, Byron Kennedy told Fin24. 

“Customers that may have outstanding queries are kindly requested to contact our call centre,” Kennedy added. 

Vodacom customers affected by Monday night's billing issue, took to social media sites to complain after the network glitch stole data from users, leaving them without access to the internet.

Fin24 Facebook users share their experience

Read Fin24's top stories trending on Twitter:

ZAR/USD
17.03
(+0.31)
ZAR/GBP
21.88
(-0.22)
ZAR/EUR
19.89
(+0.06)
ZAR/AUD
12.06
(-0.11)
ZAR/JPY
0.16
(+0.27)
Gold
1881.63
(+1.06)
Silver
23.67
(+3.12)
Platinum
880.00
(+3.52)
Brent Crude
42.29
(0.00)
Palladium
2267.50
(+1.91)
All Share
54718.80
(+2.11)
Top 40
50578.66
(+2.08)
Financial 15
9932.20
(+5.65)
Industrial 25
73991.07
(+1.43)
Resource 10
54366.26
(+1.71)
All JSE data delayed by at least 15 minutes morningstar logo
Company Snapshot
Voting Booth
Do you think it was a good idea for the government to approach the IMF for a $4.3 billion loan to fight Covid-19?
Please select an option Oops! Something went wrong, please try again later.
Results
Yes. We need the money.
11% - 1378 votes
It depends on how the funds are used.
73% - 8921 votes
No. We should have gotten the loan elsewhere.
16% - 1977 votes
Vote