Here’s how to get your Vodacom data back

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Johannesburg - Network provider Vodacom has made good on its promise to reimburse customers after a data depletion error, but not everyone has been refunded. 

The company told Fin24 that any customer who has not been reimbursed for the loss can contact the call centre on 111. 

The network will then conduct a short investigation to verify the amount of lost data, before refunding the user.

“We thank customers for their patience while the matter was being resolved and reiterate our sincere apologies for the inconvenience caused,” Vodacom spokesperson, Byron Kennedy told Fin24. 

“Customers that may have outstanding queries are kindly requested to contact our call centre,” Kennedy added. 

Vodacom customers affected by Monday night's billing issue, took to social media sites to complain after the network glitch stole data from users, leaving them without access to the internet.

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