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The future of retail: Robots to replace people?

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(iStock)
(iStock)

Johannesburg – More retail stores are downsizing and some are even closing as e-commerce becomes more popular among consumers.

According to a research report by the World Economic Forum (Wef) on the future of retail, digital transformation will not only have consequences for physical stores. Other areas which will be impacted include employment levels and the environment.

The report unpacks the impact of these changes over the next decade.

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