It wasn’t long after his promotion that a senior South African executive in a large multinational company started to feel stressed and overwhelmed. He was suddenly in charge of an international business unit, with managers from all over the world, including Asia and the US, reporting to him. His inbox was being flooded with requests for his input at all hours.
Soon, he wasn’t coping, falling behind on the strict turnaround times he set himself. Looking for help to better manage his time, he approached Janine Everson, a certified coach and academic director of the Centre for Coaching at the UCT Graduate School of Business.
He was horrified when she suggested that he find out from his superiors what their expected turnaround on requests should be. He feared that they would question his commitment to the job.