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SIM-swap scams: How Vodacom protects you

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Cape Town - SIM-swap fraud complaints seem to be on the rise with a growing number of victims coming forward to share their dreadful experiences.

Cellphone banking has also been blamed as one of the top contributors to an increase in internet banking complaints for 2016, revealed the Banking Services Ombudsman. “This suggests increased cellphone banking activity, but also a need for greater security,” the report said.

READ: SIM-swap victims mull legal action against banks

However, behind the figures and statistics are deeply disgruntled consumers, some of whom are hoping to bring a combined application against banks and mobile network providers.  

With most of these clients being on the Vodacom network, according to the attorney handling the potential case, Fin24 turned to the operator for some answers in a bid to help concerned consumers.

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