Cape Town - In the past a tenant would only contact his landlord when reporting a problem, while the landlord’s main contact with the tenant occurred if the rent had not been paid or there was an upcoming increase in costs.
“It is of paramount importance that a healthy and amicable relationship between a landlord and tenant be nurtured in order to encourage easy communication between them at all times,” says Leon Breytenbach, national manager of the Rawson Property Group’s commercial division.
When communicating with tenants it is essential that the landlord be courteous, respectful and professional at all times. This will reduce the likelihood of frustration or animosity arising when negotiations for a lease renewal are due or the parties need to discuss a problem or a need.
