Life assurance companies have effectively duck-and-dived when being asked questions about why they punish policyholders with surrender penalties when they have lost their jobs or had their incomes reduced, particularly in the wake of Covid-19, the destruction of the on-going regime of kleptocracy and the effect on the rand.
The people affected by these three challenges need income and should not be penalised by life assurance companies when they want to access their savings with the transfer of business risk to customers.
The main life assurance companies were all sent questions about the penalties. The result was they avoided or answered unasked questions - valid questions. One even went on the attack.