Do you believe that the taxi industry is an unregulated, “informal” industry—disorganised, unstable, and chaotically driven by dangerous men? Or do you believe that the industry is formally controlled by associations and regulations—ripe for transformation, as drivers are under pressure to make the day’s quota, while passengers are not satisfied with the service?
These two narratives are among the many voices of frustrated commuters; hopeful taxi industry players; and are inputs in the private sectors’ approaches for how to interact with the industry. Changing public perception is one thing, and conscientising policy is another. If the taxi industry is to be transformed a more honest narrative seems to rest beyond its formality, and closer to its essence.
Rising from the ashes