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BOOK REVIEW: The art of listening

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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, by Mark Goulston

IN HIS early career psychiatrist and author, Mark Goulston, intervened with suicidal and violent individuals. This eventually led to him training hostage negotiators for the police and the FBI. He has developed an uncanny ability to get through to virtually anyone, and the methods he uses form the basis of ‘Just Listen’. He is now a business psychiatrist.

Everyone has their peculiar needs, desires and agendas. They have secrets that they are not sharing with you. Most are stressed, busy, and often feeling overloaded. To cope, people put up mental barricades that make it difficult to reach them.
Everyone, every day, is trying to get through to people. From his experience, Goulston has identified two facts. The first is that simply listening to people will change both their lives and yours. And the second is that “nearly all people… will respond to true, agenda-less listening in an authentic and heartfelt way”.

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