It’s up to retailers to adapt to these changes – and in some areas even lead the way – or they’ll fall behind and disappear, explains Walmart CEO Doug McMillon.
What will shopping be like in 10 years? No one knows all the details (that’s exciting!), but one thing is for sure: it will be very different than it is today.
History is clear about that. In the mid-19th century, most people in the US were shopping at small markets. They would tell the manager what they wanted, and then wait for the item to be retrieved from the back or from the supplier. After that came the urban department store, supermarkets, then strip malls and discount stores.