MTN urges customers to be vigilant of new SIM swap scam

SIM card. (Duncan Alfreds, Fin24)
SIM card. (Duncan Alfreds, Fin24)

Johannesburg - Mobile service provider MTN has warned customers of a SIM swap scam which seeks to obtain people's private information.  

“In this scam, a supposed MTN call centre agent requests the customer’s security details under the pretext that they are blocking the processing of a SIM swap request that is being made on the subscriber’s number without their knowledge or authorisation,” MTN said in a statement.

The network explained that the scammers will then proceed to use the customer’s responses that they obtained during the call to perform a fraudulent SIM swap.

“It is important for customers to know that MTN will not contact customers from its call centre to block the processing of a SIM swap request,” MTN said. 

Once a SIM swap is completed, the scammers can then use the customer’s details for other fraudulent activities such as unauthorised contract upgrades.

MTN advised that when performing a SIM swap, customers have a few options available to them: 

For post-paid: customers are required to visit a MTN store to activate their SIM swap, and they will be required to produce an ID document. 

For pre-paid: customers are able to process a SIM swap via a USSD code, call centre or by visiting a MTN store. When opting to visit a MTN store, subscribers will be required to produce an ID document. Subscribers who choose to activate remotely will be required to complete security questions.

“In our continued quest to combat fraud and scams, again we urge our customers not to respond to unsolicited calls and requests for their security details from an unknown number,” MTN reiterated. 

SUBSCRIBE FOR FREE UPDATE: Get Fin24's top morning business news and opinions in your inbox.

Read Fin24's top stories trending on Twitter:

We live in a world where facts and fiction get blurred
In times of uncertainty you need journalism you can trust. For only R75 per month, you have access to a world of in-depth analyses, investigative journalism, top opinions and a range of features. Journalism strengthens democracy. Invest in the future today.
Subscribe to News24
ZAR/USD
15.16
(+0.05)
ZAR/GBP
20.42
(-0.11)
ZAR/EUR
18.41
(+0.01)
ZAR/AUD
11.27
(+0.07)
ZAR/JPY
0.15
(+0.29)
Gold
1835.12
(-0.26)
Silver
24.10
(+0.36)
Platinum
1060.00
(+3.67)
Brent Crude
48.78
(+0.95)
Palladium
2354.00
(+1.97)
All Share
59419.37
(+0.80)
Top 40
54500.04
(+0.61)
Financial 15
11646.83
(+2.17)
Industrial 25
79758.36
(+0.10)
Resource 10
57015.33
(+0.70)
All JSE data delayed by at least 15 minutes morningstar logo
Company Snapshot
Voting Booth
Please select an option Oops! Something went wrong, please try again later.
Results
Yes, and I've gotten it.
21% - 381 votes
No, I did not.
52% - 944 votes
My landlord refused
27% - 497 votes
Vote